These terms apply to all contracts for the use of the cloud infrastructure, storage services and IT solutions of Acumulus Cloud GmbH. Deviating regulations require written confirmation.

We provide virtual servers, storage capacities and network services according to the respective booked tariff. The exact technical specifications can be found in the service description in the customer portal. Changes are reserved, provided they do not significantly restrict contractual use.

You are responsible for the security of your access data and the lawful use of the services. The use of the platform for illegal activities, the operation of malware or unauthorized access to third-party systems is prohibited. You comply with the applicable data protection regulations.

We are liable without limitation for intent and gross negligence as well as for injury to life, limb and health. For simple negligence, we are liable only for breach of essential contractual obligations (cardinal obligations), limited to the typical, foreseeable damage. Liability for data loss is limited to the cost of restoration.

The platform is operated with an availability of at least 99.5% on an annual average. Planned maintenance windows are announced at least 48 hours in advance. In the event of unscheduled outages, we will inform you immediately via the status service. Times of force majeure are excluded from availability.

Fixed-term contracts end automatically on the agreed date, unless a written termination is received with a notice period of 30 days before expiry. Monthly contracts can be terminated at any time with 14 days' notice to the end of the month. After termination, your data will be deleted within 30 days.

We reserve the right to change these terms with effect for the future, insofar as this is necessary for technical or legal reasons. We will inform you of material changes by email at least four weeks before they take effect. If you do not object within this period, the new terms will be deemed accepted.

The law of the Republic of Austria applies. Place of performance and exclusive place of jurisdiction is the registered office of Acumulus Cloud GmbH. Should a provision be invalid, the remainder of the contract remains valid. For questions regarding these terms, you can reach us at info@acumuluscloud.com.