Legal Notices and Definitions
The availability of our cloud infrastructure refers to access via the public internet. Maintenance windows, which we announce at least 48 hours in advance, as well as force majeure, are excluded from the availability guarantee. Please refer to the current Service Level Agreement of your contract for the exact percentages.
We ensure the security of the platform, networks, and physical data centers. The encryption of transmitted data as well as access management at the application level are your responsibility. We recommend a joint review of security policies before commissioning.
The "unlimited storage" offer applies to the contractually defined type of use. Excluded are continuous loads such as streaming archives or backup mirroring that do not serve the primary business application. In the event of exceeding fair use, we reserve the right to throttle the volume or propose an adjusted model.
The response time begins with the creation of a ticket via our customer portal. Telephone or email inquiries without a ticket number are not considered official support notifications. The response time refers to the first qualified feedback, not to the resolution of the problem.
The prices stated at the time of contract conclusion are guaranteed for the minimum term. After that, adjustments may be made, which we will notify you of in writing at least 90 days in advance. In the event of a price increase of more than ten percent, you have a special right of termination.
Practical experiences – from the initial consultation to the finished cloud infrastructure.
Discuss your own projectMigrating our warehouse management to a hybrid cloud has practically reduced downtime to zero. The switch was completed within three weeks without interrupting operations.
Annika WeißThanks to the serverless architecture, we were able to rebuild our patient platform within two months. Computing costs have dropped by 40%, and the data remains GDPR-compliant in Austria.
Isabella WildWe replaced our entire on-premise infrastructure with a scalable cloud solution. The switch paid for itself within six months – mainly due to automatic load balancing during peak times.
Markus LehnerThe hybrid cloud strategy helped us keep sensitive customer data local while accessing elastic computing resources. The audit effort has decreased significantly.
Claudia BergerAfter introducing a central data platform in the cloud, our plants now work with unified real-time data. Coordination between locations runs smoothly.
Thomas GruberOur platform offers tools that relieve your digital infrastructure and make your teams more productive. Each function is tailored to specific tasks.
View All SolutionsDynamically adjust computing capacity to workload – without manual intervention. Ideal for seasonal peaks or growing data volumes.
Up to 40% less idle costsSecurely transfer sensitive business data between locations and clouds. TLS 1.3 and end-to-end encryption are enabled by default.
GDPR-compliantMonitor all cloud resources, user access, and costs in real time. Create custom reports for your team or management.
Single login for all servicesAutomatic backups of your data with selectable intervals. In an emergency, restore your systems within minutes.
RPO from 15 minutesIntegrate cloud services into your applications via standardized REST and GraphQL interfaces. Throttling and authentication are built-in.
Rate limiting per endpointFrom the first conversation to productive operation – a clear, traceable process.
We capture your current IT landscape, identify bottlenecks, and jointly define the requirements for the future cloud environment.
Based on the analysis, we design a tailored cloud architecture that combines scalability, security, and cost efficiency.
We gradually migrate your workloads to the cloud, integrate existing systems, and ensure smooth data transfer.
After migration, we test all components under load, optimize performance, and adjust the configuration to your usage profile.
We monitor your cloud infrastructure around the clock, perform regular updates, and are immediately available for questions or issues.